Warranty & Returns

If an order is not right, email shop@wells.ee with the order number.

30-day returns

Unused items in their original condition can be returned within 30 days of delivery for a refund or exchange. To start a return, email the order number first; return instructions will follow. Refunds are issued to the original payment method via Stripe once the item arrives, usually within a few business days.

• Return shipping is paid by the buyer unless the item was defective or the order was filled incorrectly.
• Original shipping charges are non-refundable.
• Import tax, duties and carrier fees paid on delivery outside the United States are set by the destination country and are not refundable by Wells Workshop.
• A parcel refused or left unclaimed at its destination is refunded once it comes back, less the original shipping and any return charges.

Kits & assembled electronics

Because kits involve soldering and buyer-supplied parts, they cannot be returned once assembly has started or components have been soldered, unless a part arrived defective (see below). Read the product page and check the parts before starting assembly.

Defects & the warranty

Every item is tested or inspected before it ships. Wells Workshop warrants that hardware is free from defects in materials and workmanship for 90 days from delivery. If an item arrives non-functional or fails within that window under normal use, email the order number with a photo or short description, and it will be repaired, replaced, or refunded.

The warranty does not cover:

• Damage from misuse, over-voltage, drops, water, or modification.
• Normal wear, or damage from incorrect assembly or soldering on kits.
• Parts sourced from third-party retailers.

Questions

If it is unclear whether something is covered, email shop@wells.ee.