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Shipping Policy

last updated October 2026

Orders are packed and shipped by hand. Most items are made to order in small batches, so allow for processing time before dispatch.

Processing time

In-stock items typically ship within 1–3 business days. Made-to-order kits and custom builds can take longer; the product page notes any additional lead time. A confirmation email is sent when the order ships.

Pre-orders

A pre-order is charged when it is placed and ships by the date shown on its product page.

If a pre-order won't ship by that date, you'll be emailed the new date before the original one passes, and you can cancel for a full refund, returned promptly to the original payment method.

Rates & delivery estimates

Shipping is a flat rate by destination and item size, shown in the cart before checkout:

  • United States · standard — $9.00, estimated 3–7 business days in transit.
  • United States · oversized (framed panels, full builds) — $24.00, estimated 3–7 business days in transit.
  • International · standard — $59.00, estimated 7–21 business days in transit.
  • International · oversized — $59.00, estimated 7–21 business days in transit.

Delivery estimates begin after processing and are not guaranteed; carriers and customs can add time, especially internationally.

Shipping destinations

Orders can currently be shipped to:

  • Australia
  • Canada
  • Estonia
  • Finland
  • France
  • Japan
  • Netherlands
  • Sweden
  • United Kingdom
  • United States

For a country not listed, email shop@wells.ee before ordering.

Customs & duties

Orders shipping outside the United States are sent duties unpaid. Import tax (VAT or GST), any customs duty and the carrier's handling fee are not included in the price or shipping; the carrier collects them from the recipient on delivery. In the EU, VAT applies to every order, along with a flat customs duty and handling fee per item.

Orders to France are limited to $150 of items, not counting shipping.

A parcel that is refused or left unclaimed is handled as a return: see Warranty & Returns.

Lost or damaged in transit

If an order arrives damaged or does not arrive, email shop@wells.ee within 14 days of the expected delivery date for a replacement or refund. See Warranty & Returns for more.